Frequently Asked Questions

1. How do I Login to my Account?

If you purchased a lesson or package online:

  • Go to easyasdta.com.au
  • Login using the email address and password you created.

If you purchased via our office or a payment plan:

  • Go to easyasdta.com.au
  • Click "Login."
  • Click "Forgot Your Password."
  • Enter your email address and mobile number as provided to us when you originally booked.
  • Enter the verification code you receive.
  • Create your new password.
  • Book online 24 hours a day, 7 days a week.

Please don't hesitate to contact us if you have any questions or difficulties.

2. How do I Book A Lesson?

  • Click "Bookings."
  • Select your suburb.
  • Select your trainer.
  • Click on a green "Book Now" slot.
  • Follow the onscreen information.

3. How do I Cancel a lesson?

  • Click on your profile name.
  • Select "My Profile."
  • Select "My Bookings."
  • Click the "x" next to the booking you wish to cancel.

4. How do I Reschedule a lesson?

To reschedule a lesson, follow these steps:

  1. Cancel the lesson (see above).
  2. Book the new lesson date and time (see above).

5. How do I Change my Pick Up Address?

To change your pick-up address, follow these steps:

  1. Cancel the existing lesson.
  2. Book the lesson for the same date and time with the new pick-up address.

6. What Days and Times do you offer Lessons?

Training hours for most suburbs are as follows:

  • Monday to Friday: 7 am to 7 pm
  • Saturday: 7 am to 5 pm
  • Sunday and Public Holidays: Closed

Office hours are as follows:

  • Monday to Friday: 10am to 4pm
  • Saturday, Sunday and Public Holidays: Closed

7. I bought Vouchers but when I try to Book, it asks me to pay again.

Please check the following:

  • Ensure that the vouchers bought match the vehicle type you are trying to book (e.g., Manual or Auto).
  • Verify that the purchase is not in your account balance.
  • Make sure you are logged into the correct account (especially if you have multiple family members on the account).

8. What Is the 3 for $199.00 Safe Start Package?

The 3 for $199.00 Safe Start Package was created by EasyAs Driver Training to assist new Learner Drivers. It includes:

  • Lesson 1: Used by your trainer to analyse your current skills and knowledge and develop a curriculum tailored to your needs.
  • Lesson 2: Designed to consolidate the skills and knowledge acquired in the first lesson and further expand your skill sets.
  • Lesson 3: We invite the person most involved in your training to attend this lesson to provide training strategies and techniques for your 12 months on your Learner Licence.

9. I was supposed to receive an email but I haven't received it.

If you have a hotmail.com, live.com, outlook.com, bigpond.com, or Apple email account, please check your junk or spam mail folders. These email providers often place our emails in those folders.

10. Do you offer Payment Plans?

Yes, we offer a selection of Payment Plans starting at just $25 per week, enabling you to spread the cost of your lessons over a set period of time. You can read more about our plans here: Payment Plans

11. What happens after I sign up for a Payment Plan?

Once you've signed up, you'll receive an email from Paypal confirming the subscription. Within 24 hours of this, you'll receive an email from EasyAs Driver Training confirming your account set-up and information on booking your first driving lesson.

12. I need to book my driving test, how do I do it?

The best way to book your test is to let us do it for you. This guarantees that your vehicle and trainer are available for your test booking date and time. To send us an online booking application, please click here

13. How do I book a Driving Test?

To have EasyAs Driver Training book a Driving Test on your behalf, please click here

14. When I try to book lessons for the Package I purchased, I get asked for payment again?

This usually occurs in one of the following scenarios:

  • You have purchased a Lesson and Test package, which requires us to book your test with Queensland Transport and Main Roads. To provide us with all the necessary information, please click here
  • You have accidentally purchased a Manual Vehicle package but are trying to book an Auto, or vice versa. In which case, please email contact@easyasdta.com.au for assistance.

15. I Purchased a Lesson and Test Package, but I can't book the test with my trainer?

When you purchased a Lesson and Test Package, no booking has been made with Queensland Transport and Main Roads unless you have already booked the test yourself. We strongly recommend you DO NOT book the test personally but allow our office to do it on your behalf. This guarantees that we have a trainer and vehicle available for the booked date and time. There are no additional fees for this service (Government Fees and Test day Fees still apply). To book the test with Queensland Transport and Main Roads, please submit a Test booking application by clicking here

16. What is a Test Booking fee?

The government test booking fee of $65.30 (as of 1 July 2023) is charged by Queensland Transport for you to book a driving test. This fee secures a date, time, and examiner for your practical driving test.

17. Can you pick me up from or drop me off at school and/or work?

Yes, we can pick up from home, work, or school, and drop off at these locations as long as they are within your trainer's service area. Please make these arrangements in advance with your instructor.

18. I have booked my own test - do I need to supply my own car for the test?

Yes, you must bring a safe and suitable vehicle to use for your driving test. The vehicle must be registered and in a roadworthy condition, as per Queensland Transport health and safety requirements. If you don't have a suitable vehicle, please contact our office to arrange car hire and/or book a lesson and test package.

Feel free to reach out via our contact form if you have any other questions or need further assistance!

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