FAQ

1. Open online bookings and choose your suburb.
2. Select an instructor and an available lesson time.
3. Follow the booking steps and check the lesson details before confirming.

If you have already bought a package or vouchers, sign in to the account used for that purchase. You can also meet our instructors before choosing.

Log in and open your bookings from your profile. Find the lesson you need to cancel and use the cancellation option. If you cannot make the change online, contact our office.

Less than 24 hours’ notice before the booking will forfeit the full booking fee.

A cancellation does not automatically refund payment for products or services. Any amount not subject to the cancellation fee is credited to your account balance.

Check available lesson times before cancelling your existing booking. If you cancel and rebook, the new time is subject to availability. Contact the office if you need help moving the lesson.

The same cancellation policy applies when rescheduling: less than 24 hours’ notice forfeits the full booking fee. Any amount not subject to the fee is credited to your account balance; cancelling does not automatically create a refund.

Contact your instructor or our office before your lesson and confirm the new address is within your instructor’s service area.

Ask how the booking should be updated before cancelling it. Cancelling and rebooking can release your time slot, and the cancellation policy still applies.

Lesson availability varies by instructor and suburb. The live booking calendar shows the times currently available for your selection.

Office hours: Monday to Friday, 10am–4pm. The office is closed on weekends and public holidays. You can check availability and book online outside office hours.

Yes, pick-up and drop-off can be arranged at home, school or work, provided the locations are within your instructor’s service area.

Agree the details with your instructor in advance. If you are still choosing an instructor, find easyas lessons in your area to get started.

Go to student login and use the email address and password associated with your booking or purchase.

If you do not know your password, choose Forgot Your Password? The reset page asks for your email address and mobile phone number. Use the details you originally gave us, then follow the reset instructions.

If your details have changed or you cannot access the account, contact the office for help.

Check your junk, spam and other filtered folders, and make sure you are checking the email address used for the booking or purchase.

If you still cannot find it, get in touch so we can help check your details. There is no need to place the same booking or purchase again just because an email is missing.

• Check you are signed in to the account used to buy the vouchers.
• Check the voucher matches the lesson and transmission you are booking — manual and automatic products may differ.
• Check whether the purchase appears as vouchers or as account credit.

If you have accounts for more than one family member, make sure you are using the right learner’s account. If the credit still does not appear, ask us to check it before paying again.

First check the learner’s account, package type and transmission match the lesson you want to book. Contact us if you bought a manual package but need automatic lessons, or vice versa.

If you bought a Lesson and Test package, the driving-test booking needs to be arranged separately. See how test packages are booked below, or contact the office before making another payment.

Payment plans are currently being wound down. Please contact the office if you have questions about an existing plan or the payment options currently available.

You can view our current lesson packages online.

If you need help accessing lessons on an existing plan, contact our office with the name and email address used for the plan. We can help check your account and booking access.

If the problem is signing in, use the password-reset page with your registered email address and mobile number.

Use our driving-test booking request form. Read the introduction and fees before entering your details. Our team can then coordinate the test booking with instructor and vehicle availability.

The form explains that you will be notified by SMS and email once the test is successfully booked. A request is not a confirmed test appointment.

For a car learner, the hazard perception test must be passed before a practical test can be booked. If you are under 25 and required to complete a learner logbook, it must also be approved. See the Queensland practical-test requirements.

No. Buying the package does not itself reserve a practical driving test with the Department of Transport and Main Roads (TMR).

Complete our test booking request so the office can coordinate your test and instructor. The form currently lists a $79 Test Booking Service fee, including the government practical-test fee and our booking administration. It says this is the fee payable if you have already purchased a Lesson and Test package.

If you have booked a test yourself, tell the office before making another booking request or payment so we can check the arrangements with you.

The Queensland Government’s practical driving-test fee is $69.40 as at 1 July 2026. See the current TMR fee schedule for updates.

That is different from the $79 Test Booking Service fee shown on our booking form, which includes the government fee and our administration for arranging the test.

Driving-school test-day services are separate. Check the current form and package details before paying. Card surcharges may apply to payments made directly to TMR.

Yes — you need to arrange a suitable vehicle; TMR does not supply one. It must be safe, clean, roadworthy and registered, and meet the requirements for your licence class.

Check the full test vehicle requirements, including correctly displayed L plates and permission from the registered operator.

If you want to use an instructor’s car, contact the office in advance to check availability and the applicable test-day arrangements. Buying or requesting a service does not by itself confirm a vehicle for your test time.